HomeFAQ

Frequently Asked Questions

 

  • How can I place an order at labodegaantiques.com?

Click on the item you'd like to purchase, then click 'add to cart'. If you wish to purchase more items, click 'continue shopping'. If you wish to finish shopping and make a payment,  choose 'checkout'. Check your shopping cart and click 'checkout'. Check your address data or fill in your address, choose your Delivery and Payment method then click 'Confirm your order', check billing and delivery details and 'Place order'.

  • Where can I find the Shipping Costs?

After you finished adding items, click on your shopping cart at the right top corner. On this page you can calculate 'Estimate Shipping Costs'. Fill in your Destination and Postal Code and 'get quotes'.

  • Can you reserve an item for me? 

Yes we can. You can use the contact form to send us a request, with certain items we ask for a down payment.

  • I would like to receive more pictures of an item, is that possible?

Yes. However we always provide very detailed pictures, in some cases you want to have a closer look at certain details. When requested, we can send you specific pictures.

  • Do I have to pay for Import Duty, Tax, and Brokerage Fees (International Customers outside EU)?  

Depending upon the destination country of your order, duty, tax, and brokerage fees may be assessed upon importation. Our shipping charges are only for the cost of carriage and do not include these additional charges. Please contact the customs authority in your country for further information.

  • Can I claim VAT back on my purchase made online? 
Purchases and sales of antiques are dealt with under the margin scheme for VAT with the EU so no VAT can be reclaimed.
  • How can I pay in my chosen currency? 
We offer payments in Pounds Sterling, US Dollars and Euros. Simply choose which you would prefer to use, at the upper-left corner of the website.
  • What payments does labodegaantiques.com accept? 
We accept iDEAL, Visa, MasterCard, Maestro, American Express cards, PayPal, Mister Cash and Bank transfer.
  • Is making a payment secure? 
All transactions on labodegaantiques.com are processed using Multisafepay, a secure online payment gateway that encrypts your card details in a secure host environment.
  • Is the labodegaantiques.com website secure? 
To help ensure that your shopping experience is safe, simple and secure labodegaantiques.com uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.
  • How are the shipping costs calculated? 

Shipping costs are based upon the total weight of your purchase and chosen shipping method.

  • What carriers are used to ship my purchases?

We use 4 different carriers: PostNL (Dutch Postal Service), UPS (United Parcel Service), BPost (Belgian Postal Service), DHL Parcel.

  • What packaging will my order be shipped in? 

We will wrap your item/s securely in high quality packaging materials.

  • I haven't received my order yet, where can I check the status of my order?

You can check the status by using the Track & Trace service of the shipping company. When you enter the Track & Trace code you can check the status of your order.

  • Do I have to pay for Import Duty, Tax, and Brokerage Fees (International Customers outside EU)?  

Depending upon the destination country of your order, duty, tax, and brokerage fees may be assessed upon importation. Our shipping charges are only for the cost of carriage and do not include these additional charges. Please contact the customs authority in your country for further information.

  • Can you source items for me?
If there is something you cannot find with labodegaantiques.com we will be very happy to source an item for you. You can send us a Search form and we will help you find the item you are looking for.

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